ISO ClaimSearch® enhances data security
The ISO ClaimSearch® database contains personal information on millions of individuals. Protecting that personal information is paramount, and we have many safeguards in place. Now we’re taking further measures to ensure data security.
Inactive ISO ClaimSearch accounts
We’ve reduced the deactivation period for inactive ISO ClaimSearch user IDs to 90 days. That will help lessen access to system information by unauthorized individuals, decreasing the possibility of identity fraud and misuse of personal information.
New authentication procedures
ISO ClaimSearch will require all users to select and answer a unique set of questions for their user profile. The system will prompt users to answer those questions the first time they log in after setting up their profile. If a user answers correctly, the system will:
- permit access
- identify the user’s computer
- link the computer to the users’ ISO ClaimSearch profile
The system will then check for that computer verification each time the user logs in. If a user is working on a different computer — for example, logging in from home — ISO ClaimSearch will verify the user by asking the profile questions.
Setting up your user profile questions
New users will set up their user profile questions when they first register and log in to the ISO ClaimSearch system. If you’re a current user, you’ll set up your questions when the system prompts you for your next regularly scheduled password change.
If you have any questions about the new security measures, please call ISO ClaimSearch Customer Support at 1-800-888-4476 (option 2, option 2). Or send e-mail to njsupport@iso.com.
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