FloodAssist® will help you determine a property's flood zone, find other necessary flood data, and satisfy Federal Emergency Management Agency (FEMA) requirements. ISO has teamed up with ServiceLink National Flood to provide this information.Personal Property/Commercial Property
FloodAssist® will help you determine a property's flood zone, find other necessary flood data, and satisfy Federal Emergency Management Agency (FEMA) requirements. ISO has teamed up with ServiceLink National Flood to provide this information.
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FloodAssist Reports are available with or without a guarantee of accuracy. When you order a guaranteed report, ServiceLink will guarantee the accuracy of the returned flood determination data. |
The following report types are available through ISO Passport®:
Instant Assessment (Automated) without Guarantee — an instant-response report, without guarantee of accuracy (personal property only)
Personal Property (Automated) with Guarantee — an instant-response report, with a guarantee of accuracy
Personal Property (Manual) with Guarantee — a manual search report (invoked when the system cannot determine the flood zone using the automated process), provided with a guarantee of accuracy
Commercial Property (Automated and Manual) with Guarantee — an instant-response report or a manual search, similar to the personal property reports with guarantee.
An "automated" report instantly returns the flood zone designation of an address when it lies clearly inside or outside a flood zone. However, approximately 10 percent of all addresses require manual investigation to ensure accuracy. That may be the case when an address lies near the border of two or more different flood zones or when the system cannot find the address. When ServiceLink must do a manual investigation, we typically return your report within 24 hours of ordering. If we cannot manually determine the flood zone of the address within 24 hours, we will send you an e-mail requesting more detailed information in the form of a "legal description" of the property. Please be sure to include your e-mail address in the Delay Notice Email and/or Determination Email fields on the Risk Address information screen following the New Order page. For personal property reports, with guarantee, your company must request manual searches when you sign your contract with ISO.
To order a FloodAssist Report:
Select Order Report from the left navigation bar on any ISO Passport page.
Enter a name to identify the order, then click Next.
On the New Order page, select the Personal Property or Commercial Property tab.
For Personal Property Report requests, select a report with Guarantee or without Guarantee.
You can select additional reports with the same order. If needed, use the tabs to browse and make your selections.
When you finish selecting reports, click Next at the bottom of the page.
You may have to enter account numbers for some products. If requested to do so, enter the appropriate account numbers, then click Next.
Enter the risk information required to process the order. Follow the instructions provided on the page as needed to display and enter information. If possible, enter a description that better identifies the actual location of the risk. A red asterisk (*) indicates a required field.
Click Submit Order to process the order.
