Do your claims adjusters rely on manuals too much? While the guidelines can help an adjuster understand your company’s policies, they can still lead to inconsistent application and result in the ineffective use of the adjuster’s judgment and experience. Watch this video to learn how ISO Claims Outcome Advisor® can improve claims adjusters’ efficiency and [...]
Michael Rivers
Forecasts indicate that claims executives will likely hire plenty of adjusters this year. That hiring will require a considerable investment in formal and on-the-job training. The longer it takes, of course, the more it costs. Inexperienced adjusters — or even seasoned adjusters who don’t have experience with a new employer’s claim-handling policies — can miss [...]
Claims adjusters need to make claimants whole. They also need to reach a closure rate of 100 percent and still find cases of comparative liability. The balancing act can be difficult. Watch this video to learn how the ISO Claims Outcome Advisor® platform can help adjusters use technology to handle claims consistently, apply their experience [...]
Do you rely on manual processes for subrogation? They can be time-consuming and may result in missed opportunities. The time and labor involved in subrogation has a tangible cost. The good news is you can handle many of those subrogation processes easily with the use of technology that streamlines workflow and organizes details. The results [...]
Imagine a scenario where a driver runs a stop sign and hits Mary Smith’s midsize sedan. Mary’s insurer pays for her vehicle’s damages minus her deductible — which, hoping to save on insurance costs, Mary increased to $1,000 when she renewed her policy. Four months after the accident, Mary’s insurer still has not recovered her [...]
A recent ISO study indicates that adjusters overlook subrogation opportunities found in approximately 15 percent of all closed claims. What percentage of your claims close with missed subrogation opportunities? Subrogation recovery can improve your company’s bottom line and directly affects your loss ratio. If an insurer can increase its recovery rate by just 1 percent, [...]
