ISO enhances the ISO Claims Outcome Advisor^® Product Suite

The ISO Claims Outcome Advisor^® Product Suite can improve your claims-handling capabilities significantly. Each product provides claims handlers with information to settle even the most complex claims quickly and equitably. With COA™, it’s like having a senior-level adjuster assigned to every claim.

ISO Injury Advisor™
ISO Injury Advisor™ simplifies the claims process and helps claims personnel negotiate equitable settlements. The software provides expert information regarding injuries, treatments, and prognoses. The system includes information from 16 respected medical references and draws on medical, occupational, and financial models resulting from more than one million claims. In addition, the system builds a database from your company’s actual claim histories.

ISO Injury Advisor helps claims professionals manage claims ranging from simple soft-tissue injuries to complex injuries involving multiple body parts and prolonged treatment plans. Many leading insurers worldwide have already adopted our powerful system — including two of the top ten insurance companies in the United States.

ISO Injury Advisor applies three integrated models to produce a consistent general-damages assessment: a medical model, a wage-loss model, and an occupational model. The software provides settlement guidelines based on trauma, loss of quality of life, degree of permanent disability, and your company’s historical settlement trends.

ISO Liability Advisor™
ISO Liability Advisor™ helps claims adjusters evaluate accident-related comparative liability for auto accidents and slip-and-fall injuries. The system includes graphical features and a relational database to help you report, manage, and track each claim. Claims personnel can handle complex accident claims easily and improve liability assessments.

The system maintains a complete history of all assessments and includes:

an experience-based predictive calculator to determine a range for liability percentages
a scene-diagram tool for documenting elements of the accident
the ability to import digital photos and documents as part of the case file
links to online adjuster research and information sites that include relevant state statutes

Slip-and-fall injuries
For slip-and-fall injuries, adjusters answer a series of questions in the Case Notebook about the cause of each injury, including substance, object, weather, unsafe condition, and negligent design/defective construction. Adjusters can log information on all parties involved in a claim, including tenants, contractors, vendors, and property managers. The Negotiation Points Summary provides a suggested comparative liability range, a negotiation strategy including supporting factors, and a question/answer recap to help you evaluate and negotiate comparative liability.

ISO Comp Advisor™
ISO Comp Advisor™ produces return-to-work plans and helps manage lost days and minimize treatment delays. ISO Comp Advisor uses your own claims information and third-party data to produce return-to-work plans for workers compensation claims.

ISO Comp Advisor has preloaded information from the U.S. Department of Labor’s Dictionary of Occupational Titles (DOT). The system assigns each occupation to a required-strength category. ISO Comp Advisor produces return-to-work plans covering a wide range of circumstances, including full return to the pre-injury occupation or graduated return to the pre-injury occupation. In addition, the system can advise alternative occupations to match an individual’s abilities, helping individuals overcome barriers to returning to work on modified duty.

New information dashboard
COA products come equipped with a new dashboard feature that enables claims managers to drill down to detailed and up-to-date analyses, graphs, and reports. The dynamic, easy-to-use graphical enhancement provides a broad range of data at the touch of a button through its intuitive screen and offers a variety of report formats, including lists, pie charts, and graphs.

Claims handlers can focus on their own claims, while supervisors can review all claims to monitor the process, evaluate outstanding claims, and prioritize work. With the COA dashboard, managers can see at a glance what needs to be done, analyze trends, and evaluate performance.

Find out more
For more information about the COA Product Suite, call us at 1-866-846-6032. Or send e-mail to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . You can also contact ISO Customer Service at 1-800-888-4476 or This e-mail address is being protected from spam bots, you need JavaScript enabled to view it