2010 Presentations
To view any presentation or handout, please click the name of the session.
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8:40 a.m. |
Keynote Address: The Value of Customer Service in Catastrophes
Kenneth Rosen, Senior Vice President Claims Service, USAA |
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9:30 a.m. |
Recognizing Great Customer Service
Jeremy Bowler, Senior Director, Global Insurance Practice, J.D. Power and Associates |
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11:00 a.m. |
The Economic Reach of a Southern California Earthquake
Keith Porter, P.E., Ph.D., Principal, SPA Risk LLC |
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2:30 p.m. |
Going Green in the Rebuilding After Catastrophes
Trent Massey, Property Program Instructor, Vale Training Solutions
(All materials, photos, and slides are copyrights of Vale Training Solutions and cannot be reproduced or reprinted in any format.) |
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9:30 a.m. |
Demographics, Density, and Disasters
Jo Ann Howard, President, H2O Partners, Inc., and former Administrator of the National Flood Insurance Program |
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11:00 a.m. |
The National Flood Insurance Program — Past, Present, and Future
Bonnie Shepard, Risk Insurance Deputy, Department of Homeland Security/FEMA |
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2:30 p.m. |
Ethics in Claims Handling
Elise M. Farnham, President, Illumine Consulting |
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