Track Descriptions

Claims Track [CL]
Claims departments implement innovative technologies and systems to boost efficiency, make more consistent decisions, and increase profitability. This year’s Claims Track offers sessions on the latest claims systems and practices. Learn how to assess your reinsurance system, apply document automation technologies to claims processes, and streamline workflows using statutory filing and data-reporting services. You’ll also hear about initiatives to improve customer satisfaction, increase retention rates, and enhance the employee work environment.

Claims Sessions
[CL1] Driving claims transformation through technology innovation
[CL2] Information integration for regulatory reporting
[CL3] Ensuring your reinsurance accuracy
[CL4] How business intelligence offers insight into claims operations
[CL5] Divine intervention or document automation? How Church Mutual accelerated time to market, improved compliance, and reduced costs

Connections Track [CO]
Our Connections Track offers case studies for managers in all disciplines. You’ll get information on new technologies and systems — and the advantages and pitfalls of each — from the insurance professionals and vendors who put them into place. Hear how carriers can consolidate systems and processes to operate more efficiently. Learn how to evaluate your billing system and how it can affect your company’s bottom line. This year’s track also offers sessions on the benefits of self-service portals, real-time carrier/agent connectivity, and web services initiatives.

Connections Sessions
[CO1] No more waiting: Self-service portals can benefit insurers, agents, and policyholders
[CO2] Ease of doing business through real-time carrier/agent connectivity
[CO3] Producer distribution channel management: A case study for consolidating processes and systems
[CO4]  Modernizing policy administration may leave billing in the Dark Ages
[CO5] Reaping the benefits of web services

Data Management Track [DM]
Data collection. Data standards. Data quality. You know the truth — it’s all about the data. This year’s Data Management Track focuses on practical procedures and systems that will help identify your most important priorities. We’ll give you common-sense strategies to help you provide internal and external customers with reliable, high-quality data. And you’ll get practical solutions for some of your most pressing concerns.

Data Management Sessions
[DM1] Legal, data, and technology changes in 2009: State trends and the rapid shift toward federal standards
[DM2] Have your best practices changed to reflect data management in the 21st century?
[DM3] Data management and enterprise reporting
[DM4] Let's talk about data management
[DM5] Meet and talk with the ISO experts

Technology Track [TE]
Our Technology Track offers the latest information on a variety of technologies and trends. Learn about new breakthroughs that can help your organization reduce costs and improve the decision-making process. This year’s track offers sessions on how to design data-management systems to support analytics, how metadata relates to business intelligence, and how creating a standard messaging infrastructure can automate claims and underwriting processes. You’ll learn about the benefits of open source system implementation and hear how claims departments are using simulation models to streamline operations.

Technology Sessions
[TE1] Freedom of choice: Using open source
[TE2] Metadata and business intelligence: Approaches, relationships, and tools for effective communication
[TE3] IT infrastructure for analytics: The multi-terabyte enterprise
[TE4] Process perfection: Using simulation models to optimize claims operations
[TE5] Creating standard messaging infrastructure to automate processes

Technology Management Track [TM]
Our Technology Management Track offers an overview of best practices and management issues targeted at information technology management. This year, we’re offering sessions on a variety of topics, including IT risk management, how to use business-oriented architecture to align business objectives, and how to avoid the pitfalls of large enterprise e-mail archiving projects. You’ll also learn how to establish a governance process for the IT resource and how to maximize the return on investment in new policy administration systems.

Technology Management Sessions
[TM1] IT risk-management concepts, frameworks, and terms
[TM2] Optimizing the IT investment: Why governance is important
[TM3] Using business-oriented application architecture to overcome IT/business alignment issues
[TM4] So you have a new policy administration system: How to realize the projected ROI
[TM5] Why do large enterprise e-mail archiving projects often fail?

Underwriting Track [UN]
Underwriting departments face a host of challenges. But the right technology and systems — which give access to better data — can help you streamline your underwriting workflow. This year’s Underwriting Track offers sessions on a number of emerging issues in the property/casualty industry, including how insurers can use vehicle-generated data to streamline rating and underwriting. You’ll hear how high-quality exposure data can increase your ability to assess catastrophe risk and how the right policy administration system can give greater insight into your customers. And you’ll learn about the results of a survey focusing on the needs of the independent-agent channel.

Underwriting Sessions
[UN1] Property/casualty independent-producer survey: Technology, services, and other drivers of producer choice
[UN2] The value of high-quality exposure data for catastrophe risk assessment
[UN3] Emerging issues and their potential insurance implications
[UN4] Vehicle-generated data: Telematics and the future of auto insurance
[UN5] Moving to a customer-centric environment through policy administration